Return Policy

Last updated December 25, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please select a return option below:

Return for an instant refund with

Enter details below to get started

How to use Refundid

  • Enter your details

    Enter your details into the form below and fill out the Refundid form

  • Receive your refund

    Once completed, receive your full refund instantly

  • Ship your return back

    Ship your return back to the retailer using the provided return slip or an alternative method

You must have an number and your items must be eligible for a refund to use Refundid

Return for an exchange, store credit or normal refund

To start a return, email customer service at hello@moncq.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and All the labels and cards that came in the original packaging, then mail your return to the following address:

Moncq
Attn: Returns
RMA #
10/24 Harry Chan Ave
NT, Northern Territory 0800
Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

The following items cannot be returned:

  • Delicates
  • Any other product for hygiene reasons

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
  • Sale items are FINAL SALE and cannot be returned.
  • If the returned products are not in the original condition of when they were sent, the return will be abandoned without any compensation due to non abidance of the clauses mentioned in the Return Policy.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
hello@moncq.com